Thanks for browsing the site – if you have any questions or suggestions, please feel free to contact us by:
Email: chris@abstractheroes.com
Facebook, Twitter, Instagram: @abstractheroes
Our Prints
All our prints are high-quality, display-grade giclee prints, and come un-framed as standard. They are designed to standard sizes and fit perfectly in frames from major sellers. To avoid colours fading over time, avoid hanging in direct sunlight.
Returns
If you buy something from our site and wish to return it – please do so within 14 days of receiving it. To arrange a return please contact us.
Returns shall only be accepted if the product is received undamaged and in the original packaging. The cost of returning the product shall be your responsibility. You will also be responsible for ensuring the product is packaged and posted appropriately. We cannot be held responsible for the loss of or damage to any returned product. Upon receipt of the returned goods we will refund your initial payment within 7 days (minus the original costs of P&P).
Shipping
All orders shipped to the UK are £3.95 and orders over £50 are free. Local collection is also available – please message us for details. With the exception of personalised prints, we aim to ship within 4 working days of the order being received, although in busy periods, this may be slightly longer.
Postage outside of the UK is calculated at check-out and varies from country to country. Please note that orders sent outside the EU may be subject to import duties and tax depending on the country of destination and the value of the order. The recipient is responsible for paying any tax levied.
Colours & Print Care
Due to variations in the printing process and the calibration of individual screens, we cant guarantee that colours will appear exactly as shown on the website, although every effort is taken to get the best possible results.
Privacy
We are committed to protecting and safeguarding your personal data. Your privacy is important to us, which is why we are updating our Privacy Policy in order to meet the new European data protection law, known as the General Data Protection Regulation (GDPR) which comes into effect on 25th May 2018.
Our Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from abstractheroes.com.
PERSONAL INFORMATION WE COLLECT
When we talk about 'Personal Information' in this Privacy Policy, we are talking both about Order Information and Device Information .
ORDER INFORMATION
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as 'Order Information'.
We use the Order Information that we collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, proving and providing you with order confirmations and receipts and providing refunds).
Additionally, we use this Order Information to:
- Communicate with you about the progress of your order
- Screen our orders for potential risk or fraud
DEVICE INFORMATION
When you visit the Site, we also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as 'Device Information'.
We collect Device Information using the following technologies:
- 'Cookies' are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- 'Log files' track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- 'Web beacons', 'tags', and 'pixels' are electronic files used to record information about how you browse the Site.
SHARING YOUR PERSONAL INFORMATION
We will never sell your personal data to another company. We do however share your Personal Information with third parties to help us fulfil your order and to communicate to you, as described above.
For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
